Terms of Service

VenueDrive is an event sales and management platform for venues and hospitality businesses: lead capture, bookings and events, banquet event orders and quotes, documents and electronic signatures, payment collection, calendars, messaging, and reporting. We may improve, add, or remove features over time; we will not materially reduce the core functionality of a paid subscription during a paid term.

Each user signs in with an individual account, which may belong to one or more Customer organizations. You are responsible for the actions taken under your organization’s accounts, for maintaining accurate account information, and for safeguarding sign-in access (magic links and connected sign-in providers). Organization owners and administrators control member access, roles, and permissions within their organization and are responsible for those grants. Notify us promptly at support@venuedrive.com of any unauthorized use.

Paid plans are billed in advance on a recurring monthly or annual basis through our payment processor, Stripe. Your subscription renews automatically at the end of each billing period unless canceled. You can cancel at any time from Settings → Billing; cancellation takes effect at the end of the current billing period, and you keep access until then. Except where required by law, payments are non-refundable and we do not provide credits for partial periods; we may consider refund requests case by case.

Free trials convert to a paid subscription at the end of the trial period unless canceled first. We may change plan pricing with at least 30 days’ notice; price changes take effect at your next renewal. If a renewal payment fails, we may retry the charge and notify you; continued non-payment may result in suspension or cancellation of the subscription. Taxes are your responsibility where applicable.

You own the data your organization enters into the Service — leads, contacts, accounts, bookings, events, menus, documents, messages, files, and related records (“Customer Data”). You grant us a limited license to host, process, transmit, and display Customer Data solely to provide and support the Service, comply with law, and as otherwise directed by you. We do not sell Customer Data.

You are responsible for the accuracy and legality of Customer Data, including having the necessary rights and consents to enter information about your clients, guests, and contacts. Upon written request within 30 days after termination, we will make Customer Data available for export in a common format, after which we may delete it from production systems in the ordinary course.

The Service lets you request and collect payments from your clients and guests through Stripe. You are the merchant of record for amounts you charge your clients; VenueDrive is not a party to the transaction between you and your client and is not a bank, money transmitter, or payment processor. Stripe’s own terms apply to payment processing. You are responsible for your refund, cancellation, and service policies toward your clients, and for any disputes or chargebacks arising from your events.

The Service includes electronic signature functionality intended to comply with the U.S. ESIGN Act and UETA. By using it, you and your signers consent to conduct the relevant transactions electronically. We capture and retain signature audit information (such as signer name, timestamps, IP address, and device details) and record fingerprints as part of the signed record. You are responsible for determining whether electronic signatures are legally sufficient for your particular documents and jurisdiction, and for presenting signers with the correct documents.

You agree not to, and not to permit anyone to:

• use the Service to violate law or the rights of others;
• send spam or unsolicited communications through the Service;
• upload malicious code or content you lack rights to;
• probe, breach, or circumvent security or access controls, or access another customer’s data;
• resell, sublicense, or provide the Service to third parties as a service bureau, except for use by your own organization;
• reverse engineer the Service except where permitted by law; or
• use the Service to build a competing product.

We may suspend access that we reasonably believe threatens the security, integrity, or availability of the Service, with notice where practicable.

We and our licensors own the Service, including all software, design, and branding. These Terms grant you a limited, non-exclusive, non-transferable right to use the Service during your subscription. If you send us feedback or suggestions, we may use them without obligation to you.

The Service depends on third-party providers (for example Stripe for payments, and cloud hosting and email delivery providers) and can connect to third-party sign-in (such as Google). Third-party services are governed by their own terms, and we are not responsible for them, though we choose and monitor our providers with care.

THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE.” TO THE FULLEST EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE, OR THAT DATA WILL NEVER BE LOST — MAINTAIN YOUR OWN COPIES OF CRITICAL DOCUMENTS. THE SERVICE IS NOT LEGAL ADVICE; CONSULT YOUR OWN COUNSEL ABOUT YOUR CONTRACTS AND SIGNATURE REQUIREMENTS.

TO THE FULLEST EXTENT PERMITTED BY LAW: (A) NEITHER PARTY WILL BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, REVENUE, OR DATA, EVEN IF ADVISED OF THE POSSIBILITY; AND (B) OUR TOTAL LIABILITY ARISING OUT OF OR RELATING TO THE SERVICE WILL NOT EXCEED THE AMOUNTS YOU PAID US FOR THE SERVICE IN THE 12 MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM. THESE LIMITS DO NOT APPLY TO YOUR PAYMENT OBLIGATIONS, EITHER PARTY’S INDEMNIFICATION OBLIGATIONS, OR LIABILITY THAT CANNOT BE LIMITED BY LAW.

You will defend and indemnify us against third-party claims arising from Customer Data, your events and transactions with your clients, or your use of the Service in violation of these Terms or law. We will defend and indemnify you against third-party claims that the Service, as provided by us, infringes their intellectual property rights, provided you promptly notify us and allow us to control the defense.

These Terms apply while you use the Service. Either party may terminate for material breach that remains uncured 30 days after written notice. We may suspend or terminate access for non-payment, for a security threat, or where required by law. Sections that by their nature should survive (including data export, disclaimers, liability limits, and indemnification) survive termination.

We may update these Terms from time to time. For material changes we will give notice (for example by email or in-app) at least 30 days before they take effect, and the updated Terms will apply from your next renewal or continued use after the effective date. The “Last updated” date above reflects the current version.

These Terms are governed by the laws of the State of Arizona, excluding its conflicts rules, and disputes will be resolved in the state or federal courts located in Arizona, which both parties consent to. These Terms, together with the Privacy Policy and any order or subscription details, are the entire agreement and supersede prior discussions. If a provision is unenforceable it will be modified to the minimum extent necessary, and the rest remains in effect. Neither party is liable for delays caused by events beyond its reasonable control. You may not assign these Terms without our consent, except to a successor in a merger or sale; we may assign to an affiliate or successor. Notices to us: support@venuedrive.com.