Help CenterDirect Book

Direct Book

Let guests book smaller events themselves — with payment up front.

Direct Book is self-serve booking for the events you're happy to sell without a sales cycle — private dining, large-party reservations, semi-private spaces.

The guest experience

Guests open your Direct Book link, pick an event style, choose a date and time from your real availability, optionally build a menu from the items you expose, enter their details, and pay the deposit with a card — right on the page. They get a confirmation and the request lands in your queue as Pending.

Setup

Settings → Direct Book controls everything per form:

  • Styles — which event types are offered, with guest-facing labels.
  • Hours & availability — bookable windows by day, slot interval, lead time, and blackout dates. Real events on the calendar block conflicting slots automatically.
  • Menu — which catalog items/packages guests can pick, with locked quantities for packages.
  • Deposits — full prepayment or a percentage, per style.
  • Branding & copy — logo, colors, header text, terms, and the thank-you message.

Accept or decline

Each request creates a pending booking + event. Accept confirms it (status → Definite); Reject declines and automatically refunds the deposit. Requests you don't answer expire on their own, with the deposit refunded.

Last updated 2026-07-25