Discussion Center

The Discussion Center is your shared inbox. Every thread is bound to a lead, booking, or event, so context is never lost and anyone on the team can pick up a conversation.

How mail flows

• Outbound — write from the Discussions page or any record's Discussion tab. Messages send from your venue's address with your branding.
• Inbound — replies route back to the same thread automatically (each thread has a unique reply address under the hood). New messages appear in Inbox.

Organization

Folders (Inbox, Pending, Drafts, Done) keep the queue manageable. Threads show the guest's name and the record they belong to; guest messages and staff replies are visually distinct.

Templates

Insert an email template into any message — see Email templates.