Help CenterPayments

Refunds

Refund card payments in full or in part, with a clean audit trail.

Open the payment row on the event's Payments tab and choose Refund. Enter the amount (up to the amount paid) and an optional reason.

  • Card payments are refunded through Stripe to the original card — no manual processing.
  • Partial refunds are supported; a payment refunded in full flips to Refunded status.
  • Every refund is its own ledger line with who/when/why, and totals recalculate everywhere.

Manual (offline) payments can be refunded too — the refund is recorded for the books, and you handle the money outside the system.

Last updated 2026-07-25